Thank you for shopping with Digxborder US Limited. We want you to be completely satisfied with your sports equipment and apparel. If you are not, you may return eligible items within 30 days for a refund, store credit, or exchange, subject to the conditions outlined below.

Return Eligibility

  • Items must be unworn, unwashed, unused, and in original condition with all tags and packaging intact.
  • Returns must be requested within 30 days of the delivery date.
  • The following are not eligible for return:
    • Items marked “Final Sale”
    • Gift cards
    • Products that have been used, altered, or damaged
    • Any item not in its original condition

How to Start a Return

  1. Contact Us First: Email service@digxborder.com with your order number and reason for return within the return window.
  2. Receive Instructions: We will provide a Return Authorization (RA) number and our return shipping address (see below).
  3. Ship Your Item: Securely pack the item in its original packaging and include the RA number inside the package. We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

Refunds

  • Once we receive and inspect your return, we will notify you of the refund status.
  • Approved refunds will be issued to your original payment method within 7–10 business days.
  • Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Exchanges

  • Exchanges are available for defective or incorrectly shipped items only.
  • To request an exchange, contact service@digxborder.com with your order details and photos of the issue.

Return Shipping Address

Please send all approved returns to the following address:

Digxborder US Limited
1312 17th Street Suite 600, Denver, Colorado, United States, 80202

Returns sent without a valid Return Authorization (RA) number may not be processed.

Final Sale Items

  • Items marked “Final Sale” cannot be returned, refunded, or exchanged.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days at service@digxborder.com with photos of the product and packaging. We will arrange a prepaid return label and send a replacement or issue a full refund.

Questions?

If you have any questions about our return policy, please reach out:

  • Email: service@digxborder.com
  • Phone: +1 (720) 555-7291
  • Company: Digxborder US Limited
  • Address: 1312 17th Street Suite 600, Denver, Colorado, United States, 80202